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Highlighting Process Glitches
“We wanted a way to notice recurring patterns in glitches.” This team gets through an enormous amount of work which requires many hand-offs with other departments. When there’s a glitch in a part of...
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Who knows what?
A self-serve training plan. The team that I work with runs a complex process involving many steps that require specialized knowledge for each step. Their aim is to have everyone skilled up on all the...
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The Naughty Corner
At Lonely Planet, it’s not just software development teams that use big visual indicators. In this hack, the guidebook commissioning team wanted to be very clear just what they were working on at any...
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What we said vs. what we did
Are the stories that are talked about in planning always the ones that actually get played during a sprint? In an ideal world they are, but seldom does a sprint run according to the ideal. This team...
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Opportunistic Boards
Sometimes you just don’t have wall space. You may be at the mercy of the building police, who sternly forbid such outrageous acts as using blu-tac on a blank wall to boost productivity – or you may...
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